SCOTTISH CONTACT CENTRE
OPENS DIRECT SALES DIVISION
RESPONSE
23 February 2001
RESPONSE Ltd, a member of the Carnegie
Group of companies, opens a new business on Sunday (25 February)
geared to direct sales for the financial, telecoms and utility
markets.
RESPONSE Services Ltd will provide financial institutions,
telecommunication companies and utilities with trained contact
centre sales personnel to sell directly to consumers throughout
the UK. The company has signed its first contract with Aon,
the world’s second largest insurance business, to provide
sales of policies covering accidental death and permanent health
insurance. The agreement will be managed in conjunction with
Aon’s affinity partner Capital One.
John Boyle, managing director of RESPONSE, said, “Our
contact centre in Glasgow is now one of the most advanced facilities
in Europe in terms of technology. Because of this and the current
trend towards outsourcing of sales campaigns, we have expanded
our services beyond simply reactive call handling and information
management. We now provide front line direct sales support for
major commercial organisations.
“We are currently in discussions with a number of businesses
about how our fully internet-enabled contact centre now provides
additional sales opportunities to businesses with a large consumer
customer bases.”
Gabrielle Cole, marketing operations manager, Aon, commented,
“RESPONSE provides a professional and friendly
service, with a comprehensive systems infrastructure to support
our business.”
RESPONSE has doubled its turnover in the last financial
year. The award winning* company employs 530 people at its headquarters
in Edmiston House, Glasgow and expects to further increase turnover
by 50% within the next 12 months. It has also recently doubled
the capacity of its fulfillment service to more than 10,000
sq.ft.. Formed in 1991, RESPONSE is one of the countries
most established contact centres and provides pan-European customer
contact services for businesses including Aon, Buzz, Rangers
Football Club and Sky.
More Information: David Southern, Tel: 0131
624 0800
