RESPONSE’S
£3 MILLION INVESTMENT LEADS TO OVER 100 NEW JOBS
RESPONSE
16 October 2000
Over 100 new jobs to be created immediately at
Glasgow Contact Centre
A further 300 jobs projected within two years
Over £3 million invested in internet enabling its existing
outsource contact centre facility
Capacity doubled with the addition of 200 extra internet enabled
work stations
Installation of the UK’s first Internet Enabled Contact
Centre provided by the “dream team”, Avaya Communication
and BT
Glasgow based RESPONSE today announces the opening
of its new and expanded ‘state-of-the-art, Pan-European,
internet enabled” contact centre which will result in
the creation of more than 100 new jobs in the city.
This year, the company has invested over £3 million in
new technology and construction work, at it’s current
headquarters in Edmiston House, Ibrox.
New long term contracts in the financial services and TMT (Technology,
Media and Telecoms) sectors have led to the construction of
a 200 seat contact centre, which doubles the company’s
capacity. Initially the expansion will create more than a hundred
jobs, with the potential to employ a further 300 staff in the
future.
RESPONSE’s expanded contact centre is fully equipped
to provide:
An environment to foster and retain the necessary people skills
Advanced communication technology
Integrated marketing support on a global basis
As well as doubling in size, RESPONSE has made a major
investment in new technology. Earlier this summer, it became
the first company in the UK to install an Internet Contact Centre
utilising solutions provided by the “dream team”of
BT and Avaya Communication, formally the Enterprise Networks
Group of Lucent Technologies. RESPONSE will be the
first reference site for this new technology in the UK.
The creation of RESPONSE’s universal contact
centre to provide queuing and intelligent routing of voice calls,
text chat, e-mail, fax messages and call back requests –
will provide a state of the art tool for delivering cost effective,
excellent customer management services for its clients.
The company’s commitment to cutting edge technology has
been recognised by the industry with RESPONSE winning
several national awards for its use of technology, including
being shortlisted for European Call Centre of the Year.
Around £5 million has been invested in the last three
years to ensure RESPONSE offers a rare commodity -
a one stop shop to support all its clients inbound and outbound
customer interaction points and communication channels.
John Boyle, Managing Director, RESPONSE says “The
expansion and £3 million investment in new technology,
enables RESPONSE to offer our clients the ability to
contact and manage their customers by any combination of mixed
media communication.
We offer a different approach, by working in partnership with
our clients. Our philosophy is fundamentally quality led with
well briefed contact centre agents providing intelligent and
thoughtful client management, with best of breed, state of the
art technology.
RESPONSE believes in a partnership approach which ensures
your brand is represented on all media (phone, web, e-mail)
by absorbing and promoting your brand values and reflecting
that in the quality of service provided across all media.
“The new contact centre, enables us to continue to offer
our existing clients the very best service and also gives us
the opportunity to grow and develop and maintain our place amongst
the UK’s leading and fastest growing outsource call centres.”
RESPONSE is a member of the Carnegie Group, which is
owned by Murray International Holdings.
For further information please contact:
Emily Morris, Atlantic PR, 0131 624 0800, mob 07977 574 119
David Southern, Atlantic PR, 0131 624 0800
More Information: Emily Morris, Tel: 0131 624
0800
